Access and speed of response

In almost all claims situations, speed is of the essence. We provide our clients and their brokers with swift access to key decision makers so that every claim can be dealt with promptly and professionally.

Fair and prompt settlement

Our clients and their brokers receive full, fair and prompt settlement of every valid claim. Our highly proficient claims team operates fully optimised workflow processes and practices.

Built on experience

Our claims team benefits from decades of market experience in dealing with a broad spectrum of claims, from the straightforward through to the most complex scenarios. Close contact with our underwriters enables a rapid response time no matter how demanding the loss event.

Making a Claim

The claims notification contact details should be clearly stated in your policy wording, however it is possible that some contact details may have changed over time, particularly for some covers where your claim may be notified to us some time after the expiry of your policy period.

Please see below current claims notification details based on your cover:

For all Commercial Property, Public Liability, Products Liability and Employers' Liability claims:

Barbican Protect Limited - Claims
Redcliff Quay
120 Redcliff Street

Telephone: +44 (0)117 428 9556
Out of Hours: +44 (0)800 206 1466

For all Professional Indemnity, Directors & Officers, and Charity & Charity Trustees Liability claims:

Barbican Protect Ltd - Claims
King's House
42 King Street West
M3 2NU

Telephone: +44 (0)161 838 6998
Out of Hours: +44 (0)161 838 4389

For all Cyber Liability claims:

Kennedy's Krisis Solution
25 Fenchurch Avenue

24/7 Hotline: +44 (0)20 3137 8749

For all Marine Cargo and Liability claims:

The Channel Syndicate

Telephone: +44 (0)20 3817 5064

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