Complaints

Barbican Insurance Group

In the event that you wish to make a complaint you may contact us on:

Complaints
Barbican Protect Limited
33 Gracechurch Street
London
EC3V OBT

Email: Barbican.compliance@barbicaninsurance.com
Telephone: +44(0)20 7082 1955

Lloyds

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd's
One Lime Street
London EC3M 7HA

Email: complaints@lloyds.com
Telephone: +44(0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Financial Ombudsman Service

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for setting up disputes between consumers and business providing financial services.

The FOS's contact details are as follows:

UK:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

Ireland:

Financial Services Ombudsman
3rd Floor, Lincoln House
Lincoln Place
Dublin 2
Ireland

Email: enquiries@financialombudsman.ie
Telephone: +353 1 6 620 899
Website: https://www.financialombudsman.ie

Channel Islands:

Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey,
Channel Islands
JE4 9QG

Email: enquiries@ci-fo.org
Telephone: +44 (0) 1534 748610
  +44 (0) 1481 722218
Website: https://www.ci-fo.org

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